• GENERAL FAQ'S
• DOMESTIC FAQ'S

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WHY DOES HORSEFLIGHT NEED MY SOCIAL SECURITY NUMBER?

In the international freight world, the horse owner is referred to as the consignee of the horse. Any time a product is imported to or exported from the United States the name, address, and SSN of the consignee of the item must be provided in a document called the House Airway Bill. This is a legal requirement under U.S. Customs. We assure you that Horseflight will not release your personal information.

​WILL THE HORSE BE SENT WITH A BLANKET?

If you purchased a blanket with the horse, it will be sent with one.

IF THE HORSE IS PURCHASED WITH ACCOMPANYING EQUIPMENT, CAN I EXPECT THAT EQUIPMENT TO TRAVEL WITH THE HORSE?

​If there is equipment that you want transported with the horse, TWE must be notified so that we can ensure that it is listed on the airway bill and accounted for.

WHEN CAN I FIRST SEE THE HORSE AFTER IT ARRIVES IN THE UNITED STATES?

Due to heightened security and USDA quarantine regulations, the first opportunity you will have to look at your horse will be once it is ready for release from short term quarantine at the Animal Import Center. At your request and depending on port rules, Horseflight will take photos and video of your horse upon arrival at the airport.  Many ports will not allow this so we apologize if we are unable to complete your request.

WILL MY HORSE BE TRANQUILIZED DURING THE FLIGHT?

In most cases, no. The only situation in which a horse will be tranquilized during transport is if the decision is made that the horse has become a danger to itself or to other horses or to people. If your horse is ever tranquilized during transport, you will be notified immediately.

WHY DON'T YOU HAVE A PRICE LIST FOR TRANSPORT POSTED ON YOUR WEBSITE?

There are too many variables in international horse transport to list shipping prices. In the same way that the purchase price of an airline ticket can change daily, so can the cost of shipping a horse. Horseflight will always make an effort to give you the most competitive rate possible. Give us a call anytime and we will discuss your shipment with you.

WHEN IS PAYMENT REQUIRED?

For first time customers, payment is required in advance of scheduling your shipment. For customers with established accounts with Horseflight, timing of payments can be adjusted in order to fit the needs of the customer best.

HOW LONG IS THE SHIPPING PROCESS?

Lengths of the shipments vary by location. Horseflight makes an effort to avoid any delays in the shipping process. Typically the trip from barn, to truck, to airplane, to truck, to quarantine is a sequential process, with intervals of only a few hours between legs. For a shipment from Europe, the travel time for a horse from the seller’s barn to quarantine in Newburgh, New York, is between 30 and 40 hours.

HOW ARE THE HORSES CARED FOR ON THE PLANE?

A certified groom is assigned to travel with the horses to ensure that they are comfortable and have adequate water and hay.

WHAT VACCINATIONS DOES MY HORSE NEED BEFORE HIS FLIGHT BEFORE HE FLIES TO THE US?

They cannot be vaccinated prior to 14 days of flight; they will need a completed health paper with several blood test depending on mare stallion or gelding. We want to be a part of this process, once you start the purchasing process in the EU makes sure to give us a call!

WHAT VACCINATIONS DOES MY HORSE NEED BEFORE HIS FLIGHT TO EUROPE?

WEE and EEE must be over 30 days and less than 6 months
West Niles, if given must have been twice at an interval of 21 to 43 days, over 30 days from export- if west nile was not given that is okay it is not required.
They need AGID coggins within 90 days prefer 30 days.
Stallions need EVA negative blood test within 21 days of shipping.
We have vets all over the country ready to help us with the endorsed health certificates that are needed for exports.

WHO WILL TRANSPORT MY HORSE ONCE HE IS RELEASED FROM THE USDA?

We would love to arrange transport just let us know his destination and we will find options on his transport

WHEN WILL I GET MY HORSE’S PASSPORT?

Unless prior arrangements have been made, for a competition for example, you will be sent your passport once payment is received. You can always call the office for scanned copies.

WHAT SHOULD I SEND WITH MY HORSE?

With Fedex flights we recommend sending a full haynet, water bucket, full water jug and a bag of shavings. If you cannot send horse with it we are happy to provide it for you.

HOW WILL MY HORSE GET TO THE AIRPORT FOR HIS FLIGHT?

We are more than happy to help arrange transport from stable to airport. If you are more comfortable shipping your horse yourself we recommend a gooseneck for loading into the Fedex box. It is always helpful to have all horses going on the flight in one trailer.

WHAT TIME DOES MY HORSE HAVE TO BE AT THE AIRPORT FOR HIS FLIGHT?

​Horses and grooms flying should be at airport 2 hours prior to take off.

WHAT PAPERWORK DOES MY HORSE NEED TO FLY ON HIS DOMESTIC FLIGHT?

An updated coggins and a health certificate with his final destination- shipper will be us.

SHOULD I SEND MY HORSE WITH WRAPS?

Front wraps are okay, hind wraps are difficult for us to adjust if they kick them down due to the nature of the stalls. This is personal preference.

CAN I SEND EQUIPMENT WITH MY HORSE?

Yes, Fedex space is limited in the horse stall if we do not think everything will fit Fedex can provide us with an additional cargo container for $1,750.00. TexSutton is more accommodating with equipment.

​SHOULD I SEND MY HORSE WITH A BREAKAWAY HALTER?

We recommend a shipping halter, once horses are in the stall there isn’t anywhere for them to go so they might as well be comfortable!

I WROTE MY CREDIT CARD ON THE CONTRACT, WHEN WILL YOU CHARGE THIS? WHAT IF I WANT TO PAY BY CHECK?

You have until the day the shipment leaves to provide us with a different form of payment.

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